One address, feedback@sophoninc.com, appears on every product site and store listing we publish. The product pages add what to include, and two products have their own pages for it.
Per product
| Product | Where the product says to write | What it asks you to include |
|---|---|---|
| Cue | heycue.io/contact, which gives feedback@sophoninc.com | Mac or Windows, the Cue version, what you expected, what happened, and the steps that reproduce it. No passwords, API keys or private document contents. |
| Cue Office | feedback@sophoninc.com, named in cueoffice.ai/privacy as the contact for Sophon LLC — Cue Office; paid features and refunds are covered in cueoffice.ai/terms | The platform, the file type and what happened. |
| PPT AI | feedback@sophoninc.com, linked from the footer of ppt.sophoninc.com | The deck or prompt involved and what happened. |
| PDF AI, PDF Scanner Max, PDF Reader Pro, PDF Reader - Viewer & Editor, Word Office | feedback@sophoninc.com, the developer address on each Google Play listing and on the App Store listing | The app, the store, the device and the version shown in the listing. |
| Evolve | myevolve.ai/support, and feedback@sophoninc.com from the Play listing | The book or feature involved and the device. |
Other requests
- Account deletion: Delete your account.
- Privacy requests: the address in the policy that governs the product, listed on Which policy governs which product.
- Security reports: Security and vulnerability reporting.
- Partnerships and press: feedback@sophoninc.com, saying which product.
- Community: Discord.