For help, use the product links below or email feedback@sophoninc.com. The final column suggests details that can help describe your issue; follow any additional instructions on the linked product page.
Per product
| Product | Where the product says to write | Suggested details to include |
|---|---|---|
| Cue | heycue.io/contact, which gives feedback@sophoninc.com | Mac or Windows, the Cue version, what you expected, what happened, and the steps that reproduce it. No passwords, API keys or private document contents. |
| Cue Office | feedback@sophoninc.com, named in cueoffice.ai/privacy as the contact for Sophon LLC — Cue Office; paid features and refunds are covered in cueoffice.ai/terms | The platform, the file type and what happened. |
| PPT AI | feedback@sophoninc.com, linked from the footer of ppt.sophoninc.com | The task you were trying to complete, what happened, and a non-sensitive example if needed. |
| PDF AI, PDF Scanner Max, PDF Reader Pro, PDF Reader - Viewer & Editor, Word Office | feedback@sophoninc.com, the developer address on each Google Play listing and on the App Store listing | The app, the store you installed it from, your device, and the installed app version if available. Describe what you expected and what happened; if you cannot find the version, say so. |
| Evolve | myevolve.ai/support, and feedback@sophoninc.com from the Play listing | The book or feature involved and the device. |
Before sending, remove passwords, API keys, payment-card details and private document contents. Start with a description of the problem rather than attaching private files.
Other requests
- Account deletion: Delete your account.
- Privacy requests: the address in the policy that governs the product, listed on Which policy governs which product.
- Security reports: Security and vulnerability reporting.
- Partnerships and press: feedback@sophoninc.com, saying which product.
- Community: Discord.