Privacy Policy

This Privacy Policy applies to PDF AI, including the PDF AI website, iOS app, Android app, and related products and services (collectively, the "Services"). The Services are published or made available by iAI Lab and operated by Sophon LLC ("we", "us", or "our"). For Google Play identification, the Android app uses package name chatpdf.pro.

This Privacy Policy explains how we access, collect, use, disclose, and protect information when you access the website, download or use the mobile apps, or otherwise use the Services. It is intended to be read together with any in-app permission prompts, web notices, app store privacy disclosures, and platform-specific privacy information.

If you do not agree with this Privacy Policy, please do not use the Services.

1. Information We Collect

The exact information collected depends on the platform, app version, device settings, region, and features you use.

1.1 Account and contact information

If you create an account, subscribe, purchase, or contact support, we may collect information such as your name, email address, account identifiers, login method, subscription status, transaction identifiers, support messages, and related records.

1.2 Documents, files, prompts, and generated content

The Services may allow you to upload, import, view, process, summarize, transform, or generate content from PDFs, documents, text, images, prompts, notes, slides, transcripts, audio, and related materials.

We use this information to provide features you request, such as document understanding, chat, summaries, podcast or audio generation, note generation, slide generation, file import, file export, and account synchronization. Some features require uploading files or content to our servers or service providers for processing.

1.3 App activity, usage, and diagnostics

We may collect information about how you interact with the Services, such as feature usage, app launches, session information, document processing events, generation events, subscription-related events, crash reports, logs, diagnostics, performance data, and error reports.

1.4 Device identifiers and advertising identifiers

The Services may use device identifiers, including advertising identifiers such as Google Advertising ID or IDFA, where permitted by your device settings and applicable law. These identifiers may be used for analytics, attribution, fraud prevention, app performance measurement, and advertising.

1.5 Payment and subscription information

Payments and subscriptions may be processed by Google Play, Apple, Stripe, or other third-party payment providers. We may receive and process purchase status, renewal status, transaction identifiers, receipts, plan information, and related support information. Payment providers process payment details according to their own terms and policies.

1.6 Approximate location

Some analytics, attribution, advertising, infrastructure, or security services may infer approximate location from network or device information, subject to your device settings and applicable law.

2. Permissions and Platform Access

Depending on the platform and features you use, the Services may request access to:

• Documents, files, photos, or media, so you can upload, import, analyze, summarize, convert, save, and export content.
• Microphone or audio features, if a version supports voice input, recording, playback, or audio-related features.
• Notifications, if a version provides service updates, reminders, account notices, billing notices, or promotional messages.
• Internet access, so the Services can provide online features, account sync, AI processing, analytics, purchases, crash reporting, and service updates.

You can manage permissions in your device or browser settings. Some features may not work if you deny or revoke a required permission.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Services.
• Process documents, prompts, files, notes, slides, transcripts, audio, and related content.
• Generate summaries, answers, podcasts, notes, slides, recommendations, and related outputs.
• Create and manage accounts, subscriptions, purchases, and customer support.
• Analyze usage, measure feature performance, and improve product quality.
• Detect, prevent, and fix crashes, bugs, abuse, fraud, and security issues.
• Provide advertising, attribution, and campaign measurement where applicable.
• Comply with legal obligations and enforce our terms and policies.

4. AI Processing and Service Providers

The Services may use automated systems, machine learning models, speech processing, text processing, file parsing, and other service providers to process your inputs and generate outputs. We may share content and related metadata with service providers only as needed to provide, secure, maintain, and improve the Services, subject to applicable contractual and legal safeguards.

Generated outputs may be incomplete, inaccurate, or unsuitable for your intended use. You are responsible for reviewing outputs before relying on them.

5. Advertising, Analytics, Attribution, and Third-Party Services

The Services may use third-party services for hosting, infrastructure, AI processing, payments, advertising, analytics, attribution, crash reporting, customer support, and app improvement. These services may collect information such as device identifiers, advertising identifiers, app activity, crash data, diagnostics, approximate location, and usage data according to their own privacy policies.

Third-party services used by the Services may include, without limitation:

• Google services, including Google Play, Google Analytics for Firebase, Firebase Crashlytics, and AdMob where applicable.
• Apple services, including App Store and in-app purchase services where applicable.
• Payment providers such as Stripe where applicable.
• Analytics, attribution, advertising, hosting, infrastructure, AI model, and customer support providers.

The exact third-party services used may vary by platform, app version, region, device settings, and feature availability.

6. Sharing of Information

We may share information:

• With service providers that help us operate, maintain, analyze, secure, advertise, and improve the Services.
• With AI, infrastructure, storage, analytics, attribution, advertising, and customer support providers where needed for the Services.
• With payment or platform providers, such as Google Play, Apple, or Stripe, to process purchases or subscriptions.
• When you choose to export, share, upload, download, or send content through the Services.
• To comply with applicable law, legal process, or enforceable government requests.
• To protect the rights, property, security, or safety of users, the Services, Sophon LLC, iAI Lab, or others.
• In connection with a merger, acquisition, financing, reorganization, or transfer of business assets.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, resolve disputes, comply with legal obligations, prevent fraud or abuse, and enforce agreements.

Files or content stored locally on your device remain under your control. Cloud-processed or account-synced content may remain available until deleted according to product functionality, account settings, or applicable retention rules.

8. Security

We use commercially reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Controls

Depending on your device, region, and applicable law, you may be able to:

• Manage app, browser, or device permissions.
• Reset or limit use of your advertising identifier.
• Opt out of personalized ads through device or platform settings.
• Delete local files or content.
• Delete account content where supported by the Services.
• Uninstall the app or stop using the web service.
• Contact us to request access, correction, deletion, or other privacy rights where applicable.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information.

11. International Transfers

We and our service providers may process information in countries or regions other than where you live. These countries or regions may have data protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.

12. Links to Other Sites and Services

The Services may contain links to third-party websites, services, or platforms. We are not responsible for the content, privacy practices, or security of third-party services. Please review their privacy policies before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and may provide additional notice where required. Your continued use of the Services after an update means you accept the updated Privacy Policy.

14. Contact Us

If you have questions or requests about this Privacy Policy or the Services, please contact us:

Product: PDF AI
Android package name: chatpdf.pro
Google Play developer: iAI Lab
Operator / legal entity: Sophon LLC
Email: feedback@sophoninc.com